Shipping & Returns

Delivery and returns

HPL Computers delivers throughout South Africa. We use a
reputable courier company and delivery takes place within 2-5 working days
depending on stock availability.

The following tables give details of HPL Computers PCs
delivery charges (inc. vat), based on the package size and your location.

For further information or if you have any delivery queries please call

HPL Computers on 021 854 7334 / 074 1820 512

City Package Size

Shipping Charges

Pretoria

Up to 1.5kg - R100.00
1.5 - 10 kg - R 199.00

Midrand
Up to 1.5kg - R100.00
1.5 - 10 kg - R 199.00

Johannesburg
Up to 1.5kg - R100.00
1.5 - 10 kg - R 199.00

Durban
Up to 1.5kg - R100.00
1.5 - 10 kg - R 199.00

Cape Town
Flat fee of R100

Port Elizabeth
Up to 1.5kg - R100.00
1.5 - 10 kg - R 199.00


Bloemfontein
Up to 1.5kg - R100.00
1.5 - 10 kg - R 199.00

Nelspruit
Up to 1.5kg - R100.00
1.5 - 10 kg - R 199.00

Kimberley
Up to 1.5kg - R100.00
1.5 - 10 kg - R 199.00

Please note: HPL Computers reserve the right to amend
delivery charges due to price changes on weight and size of the parcel or if you select the incorrect delivery location when proceeding through the checkout process.

Shipping costs are as follows:

All orders are posted through the South African Post Office
as an ordinary parcel. Couriers services can be used at an additional fee.

Shipping costs depends on the weight and volume of the
item/s ordered. Shipping costs are calculated at checkout.

Insurance costs are not included in the price paid. If insurance is needed for shipping, an additional 3% of the value of order can be
paid. The client must let us know of any insurance is to be added for shipping
else none will be paid for.

Orders in South Africa:

We ship to all towns inside South Africa, if your town is
not listed just contact us so that we can add your town.

Orders outside South Africa:

We do ship to some international destinations; contact us
first to find out if we ship to your country.

Shipping Policy:

Products are usually dispatched from our offices between one
and seven working days after payment has been confirmed, it sometimes can take
up to 14 days, if this is the case we will communicate this to you. Payment
confirmation usually takes less than 24 hours for EFTs, although this does
differ depending on which banks are involved. Shipping speeds depend on stock
levels and shipping method chosen. Shipping times are an estimate and are not
guaranteed. Outlying areas may experience delayed shipping. If a delivery is
delayed for any reason, the customer will be contacted via email.

Should a product not arrive or arrive damaged, please
contact the service provider of the transport service in question.

Should a product not be immediately available, the customer
will be contacted and given the option of a refund or placing a back order for
the product. Because we strive to offer a wide range of products to the
community, including unusual and hard to source products, some of our products
have a lead time before the order can be shipped. Orders that include custom
built computers will take longer. We also test all out equipment to make sure
little or no D.O.A’s occurs.

Returns Policy (non-faulty products):

If a client is not satisfied with a purchase, it can be
returned within seven days of the delivery for a refund, less the shipping
costs, a 20% re-stocking fee will be charged. Additionally, goods need to be
returned in all original packaging including software and all books attached
and in a unopened condition.

Software and consumables can not be returned.

All products being shipped back to HPL Computers must be
repackaged into their original packaging. Should a product be damaged while
being shipped to our offices HPL Computers will not be liable for the damages.
We therefore recommend that you insure your products when shipping them back to
us, and make sure that they are properly packaged.

Returns / Warranty Policy (faulty products):

Due to the mass production effect it does happen sometimes
that products are faulty and we understand the frustration behind this.

- All products are covered by the original manufacturer’s
warranty.

- Should you have a product that has failed during the
warranty period, please contact us to begin the RMA process.

Shipping costs to HPL Computers are for the account of the
client. Costs to return the warranty repaired item to the client will be
covered by HPL Computers.

- Please note that the final decision on swap outs / repairs
is made by the manufacturer or agents.

Collection

We offer a collection option for all Cape Town based
customers who would rather collect than wait for a delivery. Selecting the
collection option is free and you will not be charged a delivery fee. Once we
have received your order and confirmed stock availabilities, you will be
contacted with a date and time that you can collect.

Please contact us for more information

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